Gadgerz shoppy

Model cancellation form

Model cancellation form

The model cancellation form is the wording you use to tell us that you want to cancel your purchase and get your money back, within the 14 days the law gives you. You use it once the parcel has arrived and you have changed your mind: fill it in, send it to info@gadgerz-shoppy.com, and your return is open.

Using the form is optional. An email in your own words carries exactly the same weight, as long as it says clearly that you are cancelling and gives us the same details. The form is simply there so that nothing gets forgotten.

The short version

The model cancellation form

This is the model cancellation form set out in Schedule 3, Part B of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. We have already filled in our details, so all that is left is yours.

Complete and return this form only if you wish to cancel the contract.

To: Scalefuel Ads Ltd
Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Email: info@gadgerz-shoppy.com

I/We hereby give notice that I/We cancel my/our contract of sale for the following goods:
_______________________________________________

Order number: _________________________________
Ordered on: ___________________________________
Received on: __________________________________

Name of consumer: _____________________________
Address of consumer: __________________________
Telephone: ____________________________________
Email: ________________________________________

IBAN for the refund (UK customers: sort code and account number): ______________________
Account holder: _______________________________

Signature of consumer (only if this form is sent on paper): ____________________
Date: _________________________________________

How to get hold of the form

Who to send it to

That address is the company’s registered office, not the returns warehouse. Please do not send the parcel to the registered office: we give you the correct return address by email when we open your return.

The deadline for sending it

Within 14 days of the day you, or someone you have nominated, physically take delivery of the goods. Neither the order date nor the dispatch date counts: what matters is the moment the parcel is in your hands.

How your order arrived When the 14 days start
One item, one parcel The day the parcel is delivered
Several items in the same order, delivered separately The day you receive the last item
One item split across several parcels (a bulky item, for example) The day you receive the last parcel

A worked example: the parcel arrives on Thursday the 5th. Day one is Friday the 6th, and the last day to tell us you are cancelling is Thursday the 19th. If the fourteenth day falls on a Sunday or a public holiday, we will accept your notice on the next business day. Your notice simply has to be sent by that day: the parcel does not have to be on its way yet.

Keep our reply. If there is ever a dispute, it is for you to show that you cancelled within the 14 days, and our email with the date and time on it is the easiest proof to produce.

What happens once you have sent it

  1. We reply within 24 business hours. Our reply gives you the return number to write on the parcel, the full warehouse address to send it to and instructions for packing it.
  2. Wait for our reply before you send anything. The return address is not automatically the company’s registered office: a parcel sent to the wrong address can come back to you and hold up your refund.
  3. Pack the item. Put everything back in the original box, if you still have it, with the accessories, manuals and cables. Protect the outside with a second box or with wrapping.
  4. Send it back within 14 days of the day you told us you were cancelling, using whichever courier or post office you prefer, and ask for a receipt or a tracking number.
  5. Email us the tracking number. We need it, and it also lets us start your refund sooner.
  6. Receive your refund by bank transfer to the account given on the form.

If you have simply changed your mind, the cost of sending the goods back is yours. If the item is faulty, not what you ordered or arrived damaged, we pay for the return.

When the refund arrives

By law we must refund you within 14 days of the day you tell us you are cancelling (regulation 34 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). The same rules let us wait before we pay: we may hold the refund until we receive the goods back, or until you send us proof that you have sent them, whichever happens first. That is why it is worth emailing us the tracking number straight away.

Stage What happens
Within 24 business hours of your email We confirm your cancellation and send you the return address and return number
When the parcel reaches the warehouse We check the item and email you the outcome
Within 3 business days of that check We release the bank transfer and email you the confirmation
1 to 2 business days after the transfer Your bank credits the money to your account

The refund is paid by bank transfer because you paid the courier in cash: there is no card or account the payment came from and no payment for us to reverse. The transfer costs you nothing. That is why the form asks for your bank details and the name on the account. We will never ask you for your PIN, your online banking login or the codes your bank sends you by text.

You do not have to use the form

The law only asks that your notice be clear, that is, that it says plainly you want to cancel the purchase. An email in your own words is perfectly fine, as long as it contains the same details as the form:

There is no need for recorded delivery. There is no need for a solicitor. There is no complicated online form to fill in. And you do not have to explain yourself: we do not ask for a reason and we will not put questions to you to change your mind.

When the right to cancel does not apply

The right to cancel belongs to people buying as consumers, that is, for personal use rather than for their business. The rules also set out a few exceptions (personalised items, sealed items opened for hygiene reasons, goods inseparably mixed with other things, goods that deteriorate quickly). You will find them explained in full, with examples from our own catalogue, under “When you cannot cancel” on the Returns, refunds and your right to cancel page.

If the item does not work, arrives incomplete or is not as described on the site, you are not cancelling: you are relying on your statutory rights. Goods have to be of satisfactory quality, fit for purpose and as described, and that is a separate right under the Consumer Rights Act 2015. In that case you do not need this form: write to info@gadgerz-shoppy.com with photos attached, and see the Warranty and product safety page.

The full returns page

This page covers the form and how to send it, and nothing else. Everything else — the condition the item has to be in, who pays for the return postage, refunds of delivery charges, what to do if you refuse the parcel at the door, how to make a complaint — is on the Returns, refunds and your right to cancel page.

Contact details and company information

Gadgerz Shop is a brand of Scalefuel Ads Ltd, a company registered in England and Wales. Your purchase is covered by United Kingdom consumer law, and in particular by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. If you live in the European Union, the mandatory consumer protections of your own country still apply to you, and the rights described on this page mirror them.

Nothing on this page removes or reduces the rights the law gives you as a consumer. If you are unhappy with how we have handled your cancellation, write to info@gadgerz-shoppy.com and see our Complaints page.

Related pages: Returns, refunds and your right to cancel · Delivery and shipping · Terms and conditions · Complaints · Contact us

Last updated: 21 September 2026