Warranty and product safety

If something we sold you is faulty, stops working or is not what we said it was, that is our responsibility. Not the manufacturer’s, not the courier’s: ours. This page explains how long we are answerable for, what you can ask for, in what order, and how it works in practice.

The second half covers safety: who makes what we sell, who the EU responsible person is, where to find manuals and warnings, and what to do if a product has hurt you or looks unsafe.

Seller: Scalefuel Ads Ltd, a private company limited by shares registered in England and Wales under company number 15697275. Registered office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. Customer service: info@gadgerz-shoppy.com and +44 7311115482.

Last updated: 21 September 2026.

The short version, before the detail

• You do not buy these rights and you do not have to register them. They are yours by law from the moment the parcel reaches you, and they cost nothing.
• In the UK there is no fixed two-year period: the rules are built differently and we explain them below. For deliveries in Italy your rights last 2 years, in Spain 3 years.
• You do not have to keep the receipt anywhere special, and there is no two-month deadline for reporting a fault: that obligation no longer exists in Italy and there is no such rule in the UK. Write to us within the period that applies to you and that is enough.
• Repair or replacement first, your choice, at no cost to you. If that does not put things right, a price reduction or a refund.
• We pay the return postage when the product is faulty.
• To start, send one email to info@gadgerz-shoppy.com with your order number, a description of the problem and a few photos. We reply within 24 business hours.

Your statutory rights: what they cover and how long they last where you live

The standard is the one you would apply yourself: goods must be of satisfactory quality, fit for the purpose they are sold for, and as described. That means the product shown on the page, with the accessories listed, in working order, suitable for the normal use of that kind of article, and of the quality it is reasonable to expect from something in that category at that price.

So your statutory rights cover, among other things:

• the product will not switch on, shuts itself off, will not charge, or loses power after a few weeks;
• the robot vacuum will not return to its base, will not map the room, or the battery does not hold the charge we stated;
• a part that was listed in the box is missing (brush, filter, charger, spare blade);
• the product is different from the one we showed: colour, size, power, capacity, material;
• it arrives broken or damaged inside undamaged packaging;
• a component gives way sooner than is reasonable under normal use, for example the weld on the handle of a garden tool after two jobs.

Your rights cover faults that were already there when the product reached you, even if they only show up months later. You do not have to prove that you did anything in particular: in the early months it is for us to show otherwise, not for you to prove that we are at fault.

How long your rights last, country by country

Delivery country	How long your statutory rights last	Period in which a fault is presumed to have been there on delivery
United Kingdom	No fixed two-year period. You can enforce your rights for as long as you are within the limitation period: 6 years in England, Wales and Northern Ireland, 5 years in Scotland.	first 6 months
Italy	2 years from delivery	first 12 months
Spain	3 years from delivery	first 24 months
Poland	at least 2 years from delivery: that is the minimum guaranteed by European Union law. If Polish law gives you more, the rule that is better for you applies.	at least the first 12 months
Other European Union countries	at least 2 years from delivery. Some countries give more: the rule that is better for you always applies.	at least 12 months

What “presumed to have been there on delivery” means. If the fault appears within that period, it is for us to show that the product was sound when we handed it over. If we cannot, the fault is covered. Once that period is over the burden turns round: it is for you to explain why the fault was already there. A photo, a short video or a description of how the product behaved from the start is almost always enough; we will not ask you to pay for an expert report.

Two time limits that apply in Italy and Spain

• Italy. The fault has to appear within 2 years of delivery. Court action is time-barred 26 months after delivery: in other words you have two extra months, after the two years run out, to enforce a fault that appeared in time.
• Spain. The fault has to appear within 3 years of delivery, and you have 5 years from the moment it appeared to take action.

If you contact us close to a deadline, the date of your email to info@gadgerz-shoppy.com is what counts. Keep it.

What is NOT covered: fair wear and tear, misuse, accidental damage

We would rather be clear now than tell you once you have opened a case. Your statutory rights do not cover:

• Fair wear and tear. Filters that clog, brushes that wear down, dust bags, blades that lose their edge, seals that harden, batteries that after hundreds of charging cycles last less than they did on day one. That is the product working as designed, not a fault.
• Accidental damage. Dropped, knocked, crushed, liquid spilled inside, a pet that chews through the cable.
• Use other than the use set out in the manual. Picking up water, hot ash, embers, cement dust or plasterboard dust with a domestic vacuum cleaner; running a kitchen appliance continuously for commercial work; using a garden tool on materials it was never meant for.
• Damage from the mains supply. Power surges, lightning, using a power supply or a battery that is not compatible, using an adaptor that changes the voltage.
• Missed maintenance described in the manual. A filter never cleaned, a container never emptied, blades never oiled, limescale never removed.
• Work done by someone else. A product opened, modified or repaired by anyone other than us, the manufacturer or an authorised service centre, where that work caused the fault or makes it impossible to establish what did.
• Faults we told you about before you bought and that you accepted, for example on an item sold expressly as refurbished or with damaged packaging.
• Simply changing your mind. You have gone off it, or you have found a different model. That is your right, but it is called the right to cancel and it follows a different procedure: see the section below.

One honest warning: “wear and tear” is not a magic phrase for saying no. If a battery stops charging after three weeks, or a brush snaps the second time you use it, that is not wear, it is a fault. If you think our answer is wrong, ask us in writing for our reasons: we have to give them, and you can then complain using the procedure at the foot of this page.

Your statutory rights and the right to cancel: two different things

	Statutory rights (this page)	Right to cancel
When you use it	The product is faulty or not as described	The product is fine but you have changed your mind
Deadline	See the table above: no fixed period in the UK, 2 years in Italy, 3 years in Spain	14 days from delivery
Do you have to give a reason	Yes: what is not working	No, none at all
Who pays for the return	We do	As set out in the refund policy

The conditions for cancelling, the model cancellation form and the exceptions are in our refund policy. If both routes are open to you, you choose which to use: in the first 14 days cancelling is usually quicker, and after that your statutory rights remain.

What to do if a product arrives faulty or fails later: the procedure and what to send us

If the parcel arrives damaged

1. Look at the packaging before you sign. If it is crushed, open or wet, or you can hear parts moving about inside, sign and write “accepted subject to inspection” on the courier’s handheld device or on the delivery note.
2. Photograph the sealed parcel from two sides and photograph the shipping label, then open it and photograph the contents.
3. Write to info@gadgerz-shoppy.com within 48 hours. This is not a deadline for your statutory rights, which stay exactly as they are for your delivery country (see the table “How long your rights last, country by country”): we need it so that we can claim against the courier within the time the courier allows us.

If the product is faulty or fails later

1. Email info@gadgerz-shoppy.com with the subject “WARRANTY” and your order number. If you would rather talk, call +44 7311115482: we open the case and email you a summary, so there is a written record.
2. Give us these details: your name, the address the parcel was delivered to, your order number or the order date, the product name and model, the date the parcel arrived, and a phone number.
3. Describe the problem in your own words. What the product does, what it should do, since when, every time or now and again, and with which accessories. Plain sentences are perfect.
4. Attach:
   • 2 or 3 clear photos: the whole product, a close-up of the fault, and the label with the model and the serial or batch number;
   • a video of 10 to 30 seconds if the fault can only be seen while the product is running (noise, shutting down, a flashing light);
   • a photo of the packaging if the damage happened in transit.
5. Do not take the product apart and do not have it repaired by anyone before you hear from us. You do not lose your rights automatically, but outside work can make it impossible to establish the cause, and at that point the case gets harder for both of us.
6. Keep the original packaging if you can. It is not compulsory: if you no longer have it, we will still send you the return instructions.

Our timescales

Step	Within
First reply to your email	24 business hours
Outcome of our assessment, once we have the photos or video	5 business days
Return instructions, if the product has to come back to us	2 business days from the outcome
Repair or replacement, from the moment the product reaches us	30 days as a rule
Refund, where one is due	14 days from the return of the product, or from proof that you sent it back

Return postage for a faulty product is at our cost and we do not keep back a handling fee. You are not out of pocket: either we send you the shipping instructions, or we refund the courier’s receipt along with everything else, as explained in the refund policy. If the product is bulky, tell us the dimensions: where the courier offers it, we arrange collection from the delivery address.

The remedies in order: repair or replacement, then a price reduction or ending the contract

The law sets out a ladder. First we try to get the product working; only if that leads nowhere do we move on to money.

First step: repair or replacement

• You choose between having the product repaired and having it replaced.
• We can only propose the other option if the one you chose is impossible or would cost us disproportionately more than the alternative. If that happens, we explain why, in writing.
• You pay nothing: not for labour, not for parts, not for postage either way.
• It has to happen within a reasonable time and without significant inconvenience to you. For the products we sell we treat 30 days from the moment the product reaches us as reasonable; if we expect to overrun, we tell you before, not after.
• If we replace the product, the new one starts again with your full statutory rights.

Second step: a price reduction or ending the contract

You can move straight to this step, without waiting any longer, if even one of the following applies:

• we have not carried out the repair or the replacement, or have not done it within a reasonable time;
• we have said, or it is clear from the way we are behaving, that we will not put the product right;
• the fault comes back after we have tried to repair it;
• the fault is serious enough to justify a price reduction or the end of the contract straight away;
• repair and replacement are both impossible or disproportionate.

Price reduction: you keep the product and we pay back part of what you paid, in proportion to how much less it is worth than what you should have received. We put the offer in writing with the calculation shown openly; if it does not convince you, you can turn it down.

Ending the contract: the contract comes to an end, you send the product back at our cost and we refund you. There is one exception in the law: you cannot end the contract if the fault is minor, and it is for us to show that it is. Us saying so is not enough.

How we refund you

Orders on this site are paid cash on delivery: you fill in the form, we confirm the order by email or by phone, and you pay the courier directly when the parcel arrives. On delivery the courier takes cash, or payment by card through their card reader. So there is no card payment for us to reverse.

Refunds are made by bank transfer. We ask you for two things by email: your bank details (sort code and account number for a UK account, IBAN for an account in the euro area) and the name of the account holder, which has to be the person who placed the order or a family member you name in writing. We never ask for your card number, your PIN, the three-digit security code on the back of the card or your online banking login. Nobody on our team will ever ask for them: if you get a request like that, it is not from us.

We refund the price of the product and the delivery charge you paid to receive it. The transfer goes out within 14 days of the product coming back to us, or of your sending us proof that you have posted it.

Faulty in the first 30 days (UK deliveries): your short-term right to reject

This section applies to orders delivered in the United Kingdom. The Consumer Rights Act 2015 builds your rights differently from the law in Italy or Spain, and on one point it is more generous.

• The legal standard. Goods must be of satisfactory quality (section 9), fit for any particular purpose you told us about before you bought (section 10) and as described (section 11).
• First 30 days: the short-term right to reject (sections 20 and 22). If the product falls short of one of those standards, you can reject it within 30 days of delivery and ask for a full refund. You do not have to accept a repair or a replacement first: the choice is yours.
• After 30 days (section 23): you are entitled to a repair or a replacement, free of charge and within a reasonable time.
• If repair or replacement does not put things right (section 24): a price reduction, or you reject the product for good and get a refund. After the first 6 months from delivery the refund can be reduced to take account of the use you have had.
• First 6 months: if the fault appears in this period, it is presumed to have been there on delivery, and it is for us to show otherwise.
• These rights cannot be excluded (section 31). No term in our conditions of sale, no message from a member of our team and no leaflet in the box can take them away or cut them down. If you read something that seems to do that, the law applies, not the text.

How it works in practice: the same procedure as the section above, an email to info@gadgerz-shoppy.com with the subject “REJECT” and your order number, within 30 days of delivery. Collection is at our cost.

Statutory rights and a manufacturer’s guarantee are not the same thing

Sometimes there is a leaflet in the box saying “12-month warranty”, and it makes people think that after a year there is nothing to be done. That is not the case.

	Your statutory rights	The manufacturer’s guarantee
Who owes it to you	Us, as the seller	The manufacturer or the brand, if it chooses to offer one
Compulsory?	Yes, by law	No, it is voluntary
Does it cost anything?	No, never	Usually not; sometimes it is sold as a paid extension
How long it lasts	See the table above: no fixed period in the UK, 2 years in Italy, 3 years in Spain	Whatever the manufacturer decides: it can be shorter or longer
What it covers	Set by law	Set by the manufacturer’s guarantee document
Who you contact	Us: info@gadgerz-shoppy.com	The service centre named by the manufacturer, or us, and we help you reach them

The two sit side by side. A manufacturer’s guarantee is in addition to your statutory rights and cannot reduce them. If a commercial guarantee runs for 12 months, from the thirteenth month you still have your rights against us for as long as the law of your delivery country allows.

Where a product comes with a manufacturer’s guarantee, the conditions are in the document inside the box and summarised on the product page, before you buy. Where nothing is stated, that product comes with your statutory rights only, which are the more important protection in any case.

Product safety: the manufacturer, the EU responsible person (the party named on the packaging and on the product page) and where to find these details

The European General Product Safety Regulation, Regulation (EU) 2023/988, has applied since 13 December 2024 to goods sold to customers in the European Union; in the United Kingdom the equivalent rules are the General Product Safety Regulations 2005. Two practical consequences concern you directly: you must always be able to find out who made a product, and for sales into the EU there must always be someone inside the European Union to approach for the safety documents.

What we publish on every product page

• The actual manufacturer: name or company name, registered trade mark, postal address and an electronic contact.
• The EU responsible person, where the manufacturer is based outside the European Union: the party named on the packaging and on the product page, with a postal address and an email address. This is the role set out in Article 16 of Regulation (EU) 2023/988: they keep the declaration of conformity and the technical documentation available to the authorities, and co-operate if there is a safety problem.
  
• The product identifiers: model, type, batch or serial number, so that if there is a recall you can see straight away whether it affects your unit.
• Warnings and safety information in the language of the delivery country, including any age ranges the product is not suitable for.
• Photographs of the real product, not renders showing accessories that are not included.

Where to look: on the product page, under the description, in the part set aside for manufacturer details and safety. The same details are on the label attached to the product, on the packaging, or on the document inside the box. If any of this is missing from a page, or cannot be read, write to info@gadgerz-shoppy.com: we email it to you within 2 business days and correct the page.

Brands: what we sell and what we do not

• We do not sell copies, imitations or products carrying someone else’s trade mark without authorisation.
• Where an item is a cheaper alternative to a branded product, we say so plainly and name the actual manufacturer. We do not use a well-known brand name to make you think you are buying that product.
• Where we sell an accessory or a consumable that works with another brand’s appliance, we write “compatible with” and not “original”. If it is a genuine manufacturer’s spare part, we say so.
• Before we list an electrical product we ask the manufacturer or the importer for the EU or UK declaration of conformity and the references of the technical documentation. If we do not get them, the product does not go on sale.

Warnings, manuals and instructions in your own language

Instructions and safety warnings have to reach you in a language you can understand: that is your right, and it is our job to see to it. The aim is that every product leaves with the manual in the language of the delivery country: English for the United Kingdom, Italian for Italy, Spanish for Spain, Polish for Poland. Where the manufacturer’s box does not contain one, we provide it.

If the manual is missing, unreadable or only in another language, write to info@gadgerz-shoppy.com with the model and your order number. We send you the PDF within 3 business days, free of charge. It is not a favour, it is an obligation on us.

General warnings, by category

These notes do not replace the manual for your model, which should be read before first use and kept.

• Vacuum cleaners and robot vacuums. Do not pick up liquids, hot ash, embers, lit cigarette ends, fine cement, plaster or plasterboard dust, or toner: these are the most common causes of breakdowns and of fires starting. Empty the container and clean the filter as often as the manual says. Do not wash filters the manual describes as non-washable, and only refit them once they are completely dry. Before you set a robot running, clear cables, long-fringed rugs and small objects off the floor.
• Lithium batteries and charging. Use only the power supply or the dock supplied in the box. Do not leave the product charging on beds, sofas, rugs or other flammable surfaces, and do not cover it. Charge it at room temperature, not in direct sun or near a heat source. If the battery swells, distorts, gets unusually hot or gives off a smell, stop using it at once, disconnect it and write to us.
• Power tools and garden tools. Wear gloves and eye protection where indicated. Keep people and animals at a distance while you work. Disconnect the battery or unplug the tool before cleaning it, clearing a jam, or changing blades and line. Do not use it outdoors in the rain unless the product page states suitable protection against splashing. Store blades with their guards fitted.
• Kitchen appliances. Do not put the motor unit in water or in the dishwasher: only the parts the manual lists as washable. Unplug the appliance before cleaning it, or before fitting and removing accessories. Do not use an appliance with a damaged cable or plug. Take care with blades even when they are still, and with hot steam when you lift a lid.
• For everything we sell. Check the voltage and the plug type on the product page before you buy. Do not use underrated adaptors or extension leads. Keep products, batteries and small parts away from children. People with reduced physical or sensory abilities should use these appliances only under the supervision of someone who knows the instructions.

Reporting an accident or an unsafe product, and how a recall works

If a product has caused harm or looks unsafe

1. Stop using it immediately. Switch it off, unplug it, and take the battery out if that can be done safely. Do not carry on using it “to see if it does it again”.
2. Put it aside without repairing it. We need it as it is to work out what happened.
3. Write to info@gadgerz-shoppy.com with the subject “SAFETY REPORT” and, if the matter is serious or urgent, call us on +44 7311115482.
4. Tell us: what happened, the date and the place, the model and the batch or serial number, how long you had had the product, how you were using it, whether anyone was injured, and whether a doctor, a hospital or the fire service were involved. Attach photos and any medical reports.

What we do

• We reply within 24 business hours and give you a case reference.
• We inform the manufacturer and the EU responsible person.
  
• If the accident caused a death, or serious effects on someone’s health or safety, we notify the competent authority without delay, and in any case within 2 business days of finding out. For the United Kingdom that means the Office for Product Safety and Standards and, where relevant, the local Trading Standards service; for the European Union, the authority of the country where it happened, through the European Commission’s Safety Business Gateway, as required by Article 19 of Regulation (EU) 2023/988.
• If a risk to other customers emerges, we take the product off sale and start the recall procedure described below.
• We tell you how it ended, in writing.

You can also go straight to the market surveillance authority in your country, without going through us. In the United Kingdom that is the Office for Product Safety and Standards and your local Trading Standards service; in Italy, the Ministry of Enterprise and Made in Italy and the Chambers of Commerce. Warnings about unsafe products are published on GOV.UK for the United Kingdom and on the European Commission’s Safety Gate portal for the European Union.

How a recall works

A recall is there to bring back a product that has turned out to be unsafe. If it ever happens:

• We contact you directly, using the details you left with your order: email, phone, text message. That is why we keep order contact details, as explained in our privacy policy. If you have changed your number or email address, let us know.
• We publish the recall notice on the site, where it can be seen, not buried at the bottom of a page.
• The notice says clearly: which product it is and how to recognise it (model, batch, period of sale), what the risk is, what you must stop doing immediately, and what to do to get the remedy.
• We do not use language that plays it down. No “voluntary recall”, “purely as a precaution” or “only in rare cases” to make it sound less serious than it is: the European regulation expressly forbids it, and we apply the same rule in every market.
• We offer you at least two remedies out of repair, replacement with a safe product of equivalent value and quality, and a refund. The remedy is free, prompt, and with no postage cost to you. The refund is never less than the price you paid.
• A recall does not cancel your other rights: if you have suffered harm, the claims the law gives you remain open.

Spare parts, accessories and technical support

• Availability of spare parts. On the pages of our main products we state which spare parts are available (filters, side and main brushes, batteries, blades, seals, containers) and how long the manufacturer undertakes to supply them. Where nothing is stated, ask us at info@gadgerz-shoppy.com: we check with the manufacturer and come back to you within 3 business days.
• How to order them. Write to us with the model and your original order number, or a photo of the label. We send you availability and price before we go ahead.
• Consumables and your statutory rights. Filters, brushes, bags and blades wear out with use: normal wear is not covered. But if a consumable arrives already broken, in the wrong size, or breaks the first time you use it, that is a fault and we replace it.
• Remote help before a return. Many faults are sorted out without anything being posted: a blocked filter, a dirty sensor, an update, an accessory fitted the wrong way round. If we think you are in one of those cases we will say so, with written instructions or a short video. It is always optional: if you would rather go straight to a repair, a replacement or a refund, we do that. Time spent with our support does not shorten the period your rights run for.
• Repairs that are not covered. If the damage is not covered, we tell you and give the reason, and we point you to a service centre where one exists. Nothing is charged to you without a quotation you have accepted in writing. If you decide against the repair, we send the product back: in that case the return postage is yours to pay, and we tell you the cost beforehand.

Contact and complaints

On anything on this page: info@gadgerz-shoppy.com or +44 7311115482. Our customer service hours are Monday to Friday, 9:00-18:00 UK time, and are also shown on the Contact us page. We reply within 24 business hours.

If the answer you get does not satisfy you, you can make a formal complaint: write to info@gadgerz-shoppy.com with the subject “COMPLAINT” and your case reference. We confirm receipt within 2 business days and give you a reasoned answer in writing within 14 days of the complete complaint. If the case needs checking with the courier or the supplier, we update you at least every 7 days, up to a maximum of 30 days. The full procedure is on the Complaints page.

Your right to take the matter to court is unaffected. In the United Kingdom that means the ordinary courts, including the small claims procedure. For deliveries in Italy you can also, if you want to, start a conciliation procedure at your local Chamber of Commerce or with an accredited mediation body. These routes are optional: none of them takes away any of the rights described on this page.

Legal references

• United Kingdom: Consumer Rights Act 2015, sections 9, 10, 11, 20, 22, 23, 24 and 31; Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Schedule 2, paragraphs (p) and (q), and Schedule 3, Part B for the model cancellation form.
• European Union: Directive (EU) 2019/771 on the sale of goods to consumers; Directive 2011/83/EU on consumer rights.
• Italy: Legislative Decree no. 206 of 6 September 2005 (the Italian Consumer Code), Article 49(1)(n) on the duty to remind you that the statutory guarantee exists, and Articles 128 onwards as amended by Legislative Decree no. 170 of 4 November 2021, in particular Article 133 on time limits and the provisions on remedies.
• Spain: Real Decreto Legislativo 1/2007 (TRLGDCU), Article 120 onwards.
• Product safety: Regulation (EU) 2023/988 on general product safety, applicable since 13 December 2024, in particular Article 16 on the EU responsible person and Article 19 on notifying accidents; in the United Kingdom, the General Product Safety Regulations 2005.

This page describes your rights in short form and in everyday language. If anything written here differs from the applicable law, the law prevails, and the rule that is more favourable to you always prevails. No term in our terms and conditions can limit or exclude your statutory rights.