There are people behind this website, not just a form. You can email us, call us, or fill in the contact form on this page. You do not need to register and you do not need an account.
If you are in a hurry, the phone is the quickest way during opening hours. If you would rather have everything in writing, send us an email: you keep a record of the conversation and we answer with the same care.
You can click the address to open your email app, or copy and paste it wherever you prefer. It works on a computer, a tablet and a phone.
We reply within 24 business hours. If you write to us on a Friday afternoon, at the weekend or on a bank holiday, you will hear from us on the next business day.
Email us about:
information about a product before you order it (sizes, materials, use, compatibility);
the status of an order you have already placed;
changing or cancelling an order that has not been dispatched yet;
returns, cancellations or refunds;
an item that arrived damaged, incomplete or different from what you ordered;
requests about your personal data (access, correction, erasure);
formal complaints.
This is the shop’s only official email address. If you receive a message claiming to be from us but sent from a different address, do not reply to it: forward it to info@gadgerz-shoppy.com.
This is a standard-rate number: it costs you the same as any ordinary call to a landline or mobile, depending on your provider’s plan. It is not a premium-rate number, there is no surcharge and there is no connection fee.
On the phone we can help you choose a product, check where your delivery has got to and start a return. If your query is about a refund or a complaint, we will ask you to follow up by email as well, so that what we agreed is on record.
If you call outside our hours, or the lines are busy, try again later or email info@gadgerz-shoppy.com with your number and when you would like to be called: we will ring you back during customer service hours.
Customer service hours and how quickly we reply
Channel
When we are available
Response time
Phone +44 7311115482
Monday to Friday, 9:00-18:00 UK time (10:00-19:00 in Italy)
Straight away, if the line is free
Email info@gadgerz-shoppy.com
Every day, always open
Within 24 business hours
Contact form
Every day, always open
Within 24 business hours
Formal complaint
By email
Acknowledged within 2 business days, full reply within 14 days
The hours shown (Monday to Friday, 9:00-18:00) are UK time, which is 10:00-19:00 in Italy. Outside those hours, and on bank holidays, the phone is not staffed: anything that reaches us then is dealt with on the next business day.
Registered office: Scalefuel Ads Ltd, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
The online shop gadgerz-shoppy.com is run by:
Registered name: Scalefuel Ads Ltd
Company number: 15697275
Country of registration: United Kingdom (England and Wales)
Registered office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Scalefuel Ads Ltd is a private company limited by shares, registered in England and Wales. Gadgerz Shop is a British brand: the company behind the shop is registered in the United Kingdom and is directly responsible for sales to every country we ship to.
The same details appear in the site footer and in our terms of sale. If you spot a difference anywhere, tell us: we want them to be identical everywhere.
Two points worth making, to save you a wasted journey:
The registered office is an administrative address, not a shop open to the public: you cannot collect or try products there in person.
Please do not send returns to that address on your own initiative. Contact us first: we will email you the correct address to send the parcel to and how to pack it.
Contact form
The form is one more way to reach us, not the only one. If you prefer, you can always use the email address or the phone number above.
Every field marked as required is there so that we can answer you: without an email address we cannot write back, and without an order number the search takes longer. Before you send the form, we ask you to confirm that you have read the privacy notice.
What happens after you send it:
You see a message on screen confirming that it has been sent.
Your message arrives in the same inbox, info@gadgerz-shoppy.com.
We reply within 24 business hours to the email address you gave us. Please check your spam folder too.
We use the details you enter only to answer you and handle your request. We do not sell them to anyone. The full details are in our Privacy policy.
Already placed an order? What to tell us so we can answer straight away
To save you writing to us two or three times, please include these details in your first message:
What to give us
Why we need it
The name used on the order
To find your file
The phone number given on the order
It is the number the courier calls
The order number, if you have received one
We can find it immediately
The date you placed the order
To see where the shipment has got to
The product name and quantity
To check what was picked and packed
Photos, if the item arrived damaged or is the wrong one
So we can open the case at once, with no extra steps
A word about payment, so you know what to expect: today the only way to pay is cash on delivery — you pay the courier when your parcel arrives. We never ask you for money in advance and we never ask for your card details, either by phone or by email.
Set out what happened, in order: what you ordered, when, what went wrong, what you have already written to us, and what you are asking for (a replacement, a refund, something else). Attach photos or documents if you have them.
You get an acknowledgement within 2 business days, with your case reference.
You get a reasoned reply within 14 days of the date of the complaint. If we need longer to look into it, we will still write to you within those 14 days to explain where we have got to and when you will have our final answer.
If our reply does not satisfy you, you can ask us to review it by replying to the same email. This does not affect your statutory rights: you can also go to a consumer advice organisation or to the competent authority in your country.
We keep complaint correspondence so that we can reconstruct it if needed. Please keep the emails we exchange too, if you can.
The full procedure, with the forms and the review stages, is on our Complaints page.
Before you write: the answers most people are looking for
How do I pay? Cash on delivery, to the courier, when your parcel arrives. No payment in advance. All the details are on our Payment methods page.
How much is delivery and how long does it take? It is all explained in our Delivery policy.
Can I change my mind after delivery? Yes. You have 14 days from the day you receive the goods to exercise your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. How to do it, and the exceptions, are in our Refund policy; you can also use the model cancellation form.
My item arrived broken or does not work. Write to us as soon as you notice, attaching a photo. Under the Consumer Rights Act 2015 the goods we sell must be of satisfactory quality, fit for purpose and as described; if they are not, you have statutory rights, which can include a repair, a replacement or a refund. UK law does not set a fixed two-year window: you can act within the ordinary limitation periods. If you are buying from the European Union, the equivalent statutory guarantee runs for at least two years from delivery: two years in Italy, three years in Spain, and no less than two years in the other EU countries. Telling us straight away helps us put things right faster; it does not cost you the right. The country-by-country periods are on our Warranty and product safety page; return timings and the procedure are in the Refund policy.
I want to know what data you hold about me. Email info@gadgerz-shoppy.com: the procedure is in our Privacy policy. If you are not happy with how we handle your request, you can complain to the Information Commissioner’s Office (ICO) in the UK, or to the data protection authority in your own country.
I want to change my cookie preferences. You can reopen the cookie panel from the link in the footer or on our Cookie policy page.
How we contact you (and what we will never ask for)
We only ever write from info@gadgerz-shoppy.com, and we only ever call from +44 7311115482 or from a courier’s number to arrange your delivery.
We will never ask you for:
your full card number, its expiry date or its security code;
your online banking credentials or the codes your bank sends you by text;
payment by top-up, prepaid voucher or bank transfer to a personal account;
copies of documents that have nothing to do with your request.
If somebody does any of this in our name, it is not us. Stop, and email info@gadgerz-shoppy.com: we will check it for you.