Frequently asked questions
This page gives short answers to the questions we are asked most often: how to order, how to pay, how long delivery takes, how to send something back and how to reach us. Each answer links to the full page if you want all the detail.
Can’t find your question? Email us at info@gadgerz-shoppy.com and we will reply within 24 business hours.
List of questions
- How do I order when there is no basket
- Can I cancel or change my order after placing it
- How and when you pay: cash on delivery explained simply
- How much is delivery and how long does it take
- How do I find out where my parcel is
- Can I send the product back if I change my mind
- Who pays for the return postage and how do I get my money back
- The product has broken: what your statutory rights cover
- I received the wrong product, or a damaged one
- Which countries do you deliver to
- Who you are buying from
- What do you do with my personal data
- How do I speak to a real person
How do I order when there is no basket
There is no basket on our site and you do not need to create an account. You place an order using a short form, and then we ring you.
- Open the page of the product you want and fill in the form: your name, your phone number, the full delivery address and your email address.
- We ring you to confirm the product, the quantity, the address and the total price. You can ask us anything you like on that call.
- We email you a written order confirmation setting out all the terms. You accept it by replying to the email or by using the confirmation link. The order is only valid from that moment.
- We pack your parcel and hand it to the courier only after we have your written acceptance.
Until you accept the confirmation email in writing there is no order and you owe nothing: filling in the form is an enquiry, not a purchase. If you would rather not use the form, you can order by emailing us at info@gadgerz-shoppy.com. Every step is set out one by one on the How to order page.
I haven’t had the phone call
This usually happens when one digit of the number is wrong, or when the line is engaged. We try again. If we still can’t reach each other, email us with your name and the product you want and we will get back in touch.
Can I cancel or change my order after placing it
Yes. Until the parcel leaves us you can change the product, the quantity or the address, or cancel the whole thing: just email info@gadgerz-shoppy.com with your name and your order number.
Once the parcel is on its way we can no longer stop it. At that point you have two options: refuse the delivery when the courier arrives, or accept the parcel and use your right to cancel within 14 days. Both are explained further down, under returns.
How and when you pay: cash on delivery explained simply
Today you pay only when your order arrives, in cash, directly to the courier who brings the parcel. This is called cash on delivery.
In practice:
- You pay nothing on the website: there is no basket and there is no online payment.
- You have the exact amount we confirmed on the phone ready, and you hand it to the courier when you take the parcel.
- The courier gives you a receipt for the payment. Keep it: you will need it if you return the goods or claim a refund.
- If you are out, or you refuse the parcel, you pay nothing.
There is no surcharge for paying cash on delivery. The amount you hand to the courier is the amount we confirmed on the phone, and the same amount appears in your confirmation email. No costs appear out of nowhere on the doorstep.
Not every courier can take a card on the doorstep. If you need to pay that way, tell us before you confirm the order: we will check whether the courier covers your area with a card reader and come back to you. If we cannot guarantee it, we will say so plainly.
Amounts, currency and what each courier accepts are set out in full on the Payment methods page.
Watch out for scams: what we never ask for
We never ask for your card number, the three-digit code on the back, your banking login details or a code sent to you by text message. Not on the phone, not by email, not on WhatsApp. If somebody does this in our name, they are not us: end the conversation and report it to us at info@gadgerz-shoppy.com.
How much is delivery and how long does it take
| Delivery charge | EUR 5.90 — free on orders over EUR 39 |
|---|---|
| Delivery time | You receive your order within 2-5 business days of confirmation |
| Delivery days | Monday to Friday, during the courier’s working hours. Saturdays, Sundays and public holidays are not business days |
| How you pay | In cash to the courier, on delivery |
Prices are shown in euros. If your order is going to the United Kingdom or to Poland, we show you the equivalent amount in your local currency when you place the order and we confirm it on the phone before you accept anything. Prices include VAT where applicable.
The days are counted from the order confirmation, not from when you fill in the form. Over public holidays and during promotions couriers can take a few days longer: if that happens, we tell you. In any case the longest we will take is 30 days from the order confirmation. If we go past that, you can cancel the purchase and get your money back.
Full detail, including the areas we cover and any restrictions, is on the Delivery policy page.
How do I find out where my parcel is
When the parcel is handed to the courier we send you a message with the tracking number and a link to follow it. It goes to the email address or the phone number you gave us.
If more days have passed than expected and you have heard nothing:
- Check the spam or junk folder in your email.
- Email us at info@gadgerz-shoppy.com with the name and phone number you used for the order.
- We trace the consignment and tell you where it is. If the parcel is stuck or lost, we open the case with the courier ourselves: you do not have to ring anybody.
If nobody is in, the courier normally leaves a card and tries again the next business day, or contacts you to arrange the delivery.
Can I send the product back if I change my mind
Yes. You have 14 days from the day you receive the parcel to change your mind, and you do not have to give us a reason. This is your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
How it works:
- Email info@gadgerz-shoppy.com within 14 days of delivery. Give us your name, the phone number on the order and the product you want to send back. You can use the model cancellation form on the Cancellation form page, but you do not have to: a clear statement by email is enough.
- We reply with the exact address to send it to and instructions for packing it. Please do not send anything before you have that email: the company’s registered office does not accept returns.
- Send the product back within 14 days of telling us you are cancelling, with all its parts, accessories and its box. The product must be intact: you may handle it as you would in a shop, but not use it as though it were already yours. Keep the receipt or the tracking number for the return: that is your proof of posting, and it gets your refund moving sooner.
A few products cannot be returned once opened — for example goods sealed for hygiene reasons, or anything made to your specification. The full list, together with the model cancellation form, is on the Refund policy page.
Who pays for the return postage and how do I get my money back
It depends on why the goods are coming back.
| Reason for the return | Who pays the return postage | What we refund |
|---|---|---|
| You changed your mind (cancelling within 14 days) | The return postage is at your expense | The price of the goods plus the standard delivery charge you paid |
| The product is faulty, wrong or damaged | We pay the return postage | Everything you paid, delivery included. Or we can replace the product, if you prefer |
Your refund is due within 14 days of the day you tell us you are cancelling. Where goods are coming back to us, the law allows us to wait until we have them, or until you show us proof that you have sent them, whichever happens first. So if you send us the return tracking number straight away, your refund starts sooner.
Because you paid the courier in cash, there is no card payment for us to reverse: we refund you by bank transfer. We will ask for the account details and the name of the account holder. We ask for those details only in this situation, only by email and only once the return has reached us. We never ask for your banking login details.
The product has broken: what your statutory rights cover
Everything we sell comes with your statutory rights. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for their purpose and as described. If they are not, that is our problem to put right, and nothing on this page takes those rights away.
For orders delivered in the United Kingdom, this is how it works in practice:
- In the first 30 days you can reject faulty goods and get a full refund.
- After 30 days you are entitled to a repair or a replacement. If that does not fix the problem, you can ask for a price reduction or reject the goods.
- There is no fixed two-year cut-off. You can bring a claim for as long as you are within the limitation period: six years in England, Wales and Northern Ireland, five years in Scotland.
Your rights cover faults the product already had when it was delivered, even if they only show up weeks or months later: a motor that will not start, a control that does not respond, a battery that no longer holds its charge as it should, a joint that gives way.
They do not cover:
- damage from dropping the product, knocking it, or using it in a way the instruction booklet does not allow;
- normal wear on consumable parts (brushes, filters, blades and seals, for example);
- repairs or modifications carried out by somebody else without telling us first.
What to do: email us at info@gadgerz-shoppy.com as soon as you notice the problem, attaching one or two photographs (or a short video) and giving us your name and the phone number on the order. We will tell you how to proceed — repair, replacement or refund, as the law provides. The full terms are in our Terms and conditions.
If you are ordering from Italy, Spain or Poland, the law of your own country applies and the periods are different from the United Kingdom ones. We never apply terms that are worse than the ones the law gives you. The position country by country is on the Warranty and product safety page.
I received the wrong product, or a damaged one
It rarely happens, but when it does we sort it out.
- If the box arrives visibly dented or wet, sign for it as damaged and not yet checked before you accept it. If you can, open the parcel while the courier is still there.
- Photograph the box and the product.
- Email us straight away at info@gadgerz-shoppy.com with the photographs and your name.
We either send you the right product or refund you in full, including the cost of sending the goods back. You do not pay twice and you do not have to argue with the courier: we deal with that.
Which countries do you deliver to
We deliver to the United Kingdom, Italy, Spain and Poland. This is the English version of the site; on the other versions the language, the prices and the delivery charges change, because the couriers and the local rules change with them. The timings stay the same everywhere: you receive your order within 2-5 business days of confirmation.
Before ordering for delivery abroad, email us at info@gadgerz-shoppy.com with the town and country you want the parcel sent to. We will confirm whether we deliver to that area, how long it takes and what it costs, before you commit to anything.
Who you are buying from
Gadgerz Shoppy is a British brand: it is the online shop of Scalefuel Ads Ltd, a private company limited by shares registered in England and Wales. We sell products for the home and garden: vacuum cleaners and robot vacuums, small kitchen appliances, gardening tools and accessories, and household cleaning items.
| Registered name | Scalefuel Ads Ltd |
|---|---|
| Company number | 15697275 |
| Registered office | 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom |
| VAT number | Not applicable — the company is not registered for VAT. Prices include VAT where applicable |
| Customer service email | info@gadgerz-shoppy.com |
We are an online seller: there is no shop you can walk into, and the address above is the company’s registered office, not a trade counter or a warehouse. Please do not send returns there without emailing us first: we give you the return address ourselves.
The fuller picture — what we sell, how we choose it and how we work — is on the About us page.
What do you do with my personal data
We use your name, phone number and address for one thing: to ring you, confirm your order and get the parcel to you. We share the address with the courier, because without it they cannot deliver. We do not sell your data to anybody.
You can ask us at any time to show you, correct or delete your data by emailing info@gadgerz-shoppy.com. If you are not happy with how we handle it, you can complain to the Information Commissioner’s Office (ICO), the United Kingdom data protection regulator, or to the supervisory authority in your own country if you are in the European Union. How we use your information and how long we keep it is explained in our Privacy policy; the cookies on the site are explained in the Cookie policy, where you will also find the button to change your preferences.
How do I speak to a real person
A person answers you, not an automated message.
| info@gadgerz-shoppy.com — we reply within 24 business hours | |
| Contact form | Contact us page |
To help us move faster, give us your name and the phone number you used for the order: with those two we find your file straight away.
I want to make a complaint
Email info@gadgerz-shoppy.com with “Complaint” in the subject line and tell us what happened. We acknowledge it within 2 business days and give you a substantive written reply within 14 days of the complete complaint. If we need longer because we have to check with the courier or the supplier, we update you at least every 7 days until the case is closed.
If our answer does not satisfy you, you can ask us to look at the case again, get help from a consumer advice service, or take the matter to court in the area where you live. Your statutory rights as a consumer always stand. The full procedure is on the Complaints page.
This page sums up in plain words what our Terms and conditions, Delivery policy, Refund policy, Privacy policy and Cookie policy set out in full. If there is any difference between them, those pages prevail.
Last updated: 21 September 2026 — Scalefuel Ads Ltd, 2026.