How to order and what happens next
At gadgerz-shoppy.com we sell products for the home and the garden: vacuum cleaners and robot vacuums, small kitchen appliances and utensils, household cleaning products and garden tools. gadgerz-shoppy.com is a British brand, operated by Scalefuel Ads Ltd, a private company limited by shares registered in England and Wales.
At the moment you do not buy through an online basket and we never ask you to pay on the website. The route is different, and it is deliberately slower: you fill in a form, we ring you, we send you a written confirmation by email, and you pay the courier when the parcel arrives at your door. This page sets out every step: what you do, what we do, and what happens if something goes wrong.
The process at a glance
| Step | What you do | What we do |
|---|---|---|
| 1 | Choose the product and fill in the form with your details | We receive your request and start working on it |
| 2 | Answer our call | We ring you and confirm the product, the quantity, the price and the address with you |
| 3 | Read the confirmation email and accept it in writing | We email you the complete order with all the terms |
| 4 | Receive the parcel and pay the courier | We prepare the order within 1 to 2 business days, dispatch it and send you the tracking details; the courier delivers within 1 to 3 business days |
Up to and including step 3 you are under no obligation to pay. We explain this in full further down, in the section Sending the form does not oblige you to pay.
Step 1: choose the product and fill in the form with your details
The product page gives you the description, the specification, the price and the delivery charge. Delivery is free on orders over EUR 39; below that it is EUR 5.90. In Poland and the United Kingdom the equivalent amount in local currency is shown on the order page. Once you have decided, you fill in the form on that same page.
The form asks for very little: your name, your telephone number, your full delivery address and your email address. You are never asked for card details and no payment is taken. The button on the form is not a payment button: it only sends us your request.
How to fill the form in without mistakes
- Telephone: give the number you can actually be reached on during the day. If we have the wrong number, the order stops here.
- Address: write the street, the house number, the postcode, the town and the province or county exactly as they appear on your post.
- Email: check the spelling carefully. It is how you receive the written confirmation of your order.
- Notes: if the notes field is available, tell us the name on the entryphone, the floor, the flat number, or the times you are usually at home.
If you get something wrong it is not a problem: we put it right together during the call in step 2.
If you would rather not use the form, you can email us at info@gadgerz-shoppy.com with the product you are interested in, your name and a telephone number. From there the route is exactly the same, starting at step 2.
Step 2: we ring you to confirm the product, the quantity and the address
We ring the number you gave us, Monday to Friday between 9:00 and 18:00 UK time (10:00 to 19:00 in Italy), normally within 24 hours. At the start of the call our adviser gives you their name, tells you they are calling on behalf of Scalefuel Ads Ltd, and explains that the purpose of the call is to confirm your order. If that does not happen, you are under no obligation to continue.
During the call we go through each item with you:
- the exact product and model you have chosen;
- the quantity;
- the total price, including the delivery charge; we add no surcharge for paying on delivery;
- your full delivery address, spelled out letter by letter if that helps;
- the expected timings: we prepare and dispatch the order within 1 to 2 business days of the telephone confirmation, and the courier delivers within 1 to 3 business days of dispatch;
- the payment, which today is always made on delivery, directly to the courier;
- the email address we should send the written confirmation to.
You are free to change your mind on the call: reduce the quantity, switch model, push the delivery back, or cancel altogether. It costs you nothing and you do not have to give a reason.
On the telephone we never ask you for your card number, the security code, codes sent to you by text message, or passwords. We do not ask for them at any point, for any reason.
If you do not answer the phone
It happens. We try up to 3 times, on different days and at different times. If we cannot speak to you, the request is closed and nothing is dispatched. You will never receive a parcel you have not confirmed first by telephone and then in writing.
If you missed our call and want to pick up where we left off, email info@gadgerz-shoppy.com with the name and telephone number you used on the form, or ring us on +44 7311115482.
Step 3: you receive written confirmation of the order by email, with all the terms
After the call we email you the complete order. It is a document you can save, read again at your own pace and print: it is your copy of the terms we agreed.
The email contains:
- who the seller is: Scalefuel Ads Ltd, company number 15697275, registered office 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom;
- the product, the model and the quantity;
- the total price and the delivery charge, with prices including VAT where applicable, and the exact amount to pay the courier;
- the delivery address and the expected timings: 1 to 2 business days to prepare the order and 1 to 3 business days for delivery;
- the payment method: payment to the courier on delivery;
- your right to cancel within 14 days of receiving the goods, with instructions and the model cancellation form to use;
- your statutory rights if the goods are faulty or not as described;
- our contact details and how to make a complaint.
How you accept the order
To make the order valid you have to accept it in writing: simply reply to the email saying that you confirm, or use the confirmation link in the message. Until you do, the order stays on hold: we dispatch nothing and you owe nothing.
If the email does not arrive
- Check the Spam or Junk folder in your email program.
- Search your mailbox for the name Scalefuel Ads Ltd.
- If you still cannot find it, email info@gadgerz-shoppy.com with your first name, surname and telephone number. We will send it again, to a different email address if you prefer.
Keep this email. Together with the payment receipt the courier gives you, it is the proof of your purchase, and you need it to cancel, to rely on your statutory rights and to make any complaint.
Step 4: we dispatch and you pay the courier on delivery
We only pack the parcel and hand it to the courier after your written acceptance. Preparing it takes 1 to 2 business days from the telephone confirmation of the order; delivery takes 1 to 3 business days from dispatch. The timings for each country we serve and the areas covered are set out on the Delivery Policy page, and we repeat them to you on the call and in the confirmation email.
How to pay the courier
- You pay only once the parcel is in front of you, directly to the person handing it over.
- The amount is exactly the one in your confirmation email. There is nothing extra to agree on the doorstep, and we add no surcharge for paying on delivery.
- Have the exact amount ready in cash: it is the method that works everywhere, and not every driver can give change.
- A card reader in the van is not guaranteed: it depends on the courier and on the area. If you need to pay by card on delivery, ask us before you confirm the order, by emailing info@gadgerz-shoppy.com with your delivery address. We will check with the courier covering your area and tell you whether it is possible. If we cannot guarantee it, we will say so plainly.
- Always ask for a payment receipt and keep it.
- We do not accept cheques, vouchers, top-ups to prepaid cards, or bank transfers to accounts held in an individual’s name.
- If the courier asks you for an amount different from the one in the email, do not pay: refuse the delivery and contact us straight away at info@gadgerz-shoppy.com or on +44 7311115482.
Full details of amounts, currency and receipts are on the Payment Methods page.
If you are not at home
The courier will usually leave a card and try again, or ring the number you gave us. That is why your telephone number and any notes about your hours matter.
When the parcel is handed over
Look at the packaging before you sign. If the box is crushed, wet or already open, you can refuse the parcel, or accept it and write accepted subject to inspection on the courier’s paperwork. Either way, email us the same day at info@gadgerz-shoppy.com, with a photograph if you can. We sort it out with the courier, not you.
Sending the form does not oblige you to pay: the contract is formed only when you accept
This is the most important point on the page, so we put it as plainly as we can.
- Filling in and sending the form is a request to order, not a completed order. It triggers no payment and does not commit you to buy.
- Saying yes on the telephone does not commit you either. After the call we send you the offer in writing, and it is your written acceptance that creates the contract.
- Until you accept in writing we do not dispatch, we do not ask you for money, and you are under no obligation. You can simply not reply and the request closes by itself.
- You will never receive goods you have not ordered. If a parcel you have not confirmed ever turns up, you do not have to pay for it and you owe nobody anything: just tell us at info@gadgerz-shoppy.com.
Working this way is not a favour we are doing you. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 we have to give you all the key information about the contract and confirm it on a durable medium, such as an email. We go one step further and treat that written confirmation as the offer: no contract exists until you have accepted it in writing. If you live in the European Union, the mandatory consumer protection rules of your own country give you comparable protection for orders agreed by telephone. We apply the same rule to every order, in every country we serve, with no exceptions, including when you contact us first by filling in the form.
If anyone tells you, in our name, that you are already obliged to pay simply because you filled in the form, they are misleading you: report it to us at once at info@gadgerz-shoppy.com.
What details we ask for and why (no card details)
We ask for the minimum we need in order to ring you and deliver the parcel.
| Detail | Why we need it | Required |
|---|---|---|
| First name and surname | To put the order in your name and let the courier deliver to the right person | Yes |
| Telephone number | To ring you and confirm the order; the courier also needs it for the delivery | Yes |
| Full address (street, house number, postcode, town, province or county) | To deliver the parcel to the right address | Yes |
| Email address | To send you the written confirmation of the order and the dispatch updates | Yes |
| Delivery notes (entryphone, floor, times) | To avoid wasted delivery attempts | No |
What we never ask for
- Credit or debit card numbers, expiry dates, or the security code on the back of the card.
- One-time codes sent to you by your bank by text message.
- Passwords for your email, your online banking or any other service.
- Bank transfers or top-ups to accounts held in an individual’s name.
If you receive a request like this in the name of gadgerz-shoppy.com or Scalefuel Ads Ltd, do not reply and report it to us at info@gadgerz-shoppy.com. How we handle and store your details is explained in our Privacy Policy.
How to change or cancel your order before dispatch
You can do it at any point, at no cost and without giving a reason. Only the method changes, depending on where you are in the process.
| Where you are | What to do | What happens |
|---|---|---|
| You have sent the form and we have not rung you yet | Email info@gadgerz-shoppy.com with the name and telephone number you used, or tell us when we ring | Nothing happens. The request is closed |
| You are on the telephone with us | Tell the adviser | Nothing happens. You can also simply change the quantity, the model or the address |
| You have accepted in writing, but the parcel has not left us yet | Email info@gadgerz-shoppy.com with the subject Order cancellation and the order number from the confirmation email | If the order has not been dispatched we stop it, at no cost |
| The parcel has already been dispatched | You can refuse it on delivery, or accept it and then use your right to cancel | If you refuse it you pay nothing, because payment is made on delivery |
Email is always the safest route: it is in writing, with a date and a time, and both of us can show what was asked for.
After delivery: your 14-day right to cancel
If the product has already arrived and you have changed your mind, you have 14 days from the day you receive it to cancel, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The conditions, the exceptions, the model cancellation form and how refunds are paid are set out on our Refund Policy page, and the form itself is on the Cancellation Form page. If instead the product is faulty or does not match what you ordered, your statutory rights apply: under the Consumer Rights Act 2015 goods must be of satisfactory quality, fit for purpose and as described. Email us at info@gadgerz-shoppy.com and we will deal with it.
Mistakes in the delivery details: how we put them right
A wrong house number or an incorrect postcode is the most common reason a parcel does not arrive. That is mainly why the call in step 2 exists: to read the address back to you.
- If we spot something that does not add up (a postcode that does not match the town, for example), we come back to you before dispatching. We never send a parcel to an address we are not sure about.
- If you spot it before dispatch, email info@gadgerz-shoppy.com with your order number and the correct detail, or ring us on +44 7311115482. We put it right and send you a fresh confirmation email with the updated details.
- If the parcel has already been dispatched, we can ask the courier to change the address: sometimes it works, sometimes it does not, and it depends on the courier and the area. We always tell you the outcome, without leaving you waiting.
- If the parcel comes back to us because it could not be delivered, we contact you to arrange delivery again. Before we send it out a second time we tell you whether there is a cost and how much it is: we never charge you for anything you have not agreed to.
- A different name on the entryphone, or delivery to somebody else: put it in the notes or tell us on the call, so the courier knows whose bell to ring.
In all of these situations payment still happens on delivery: if the parcel does not reach you, you have paid nothing.
If anything is unclear, ask before you order
We would far rather answer one more question than process the wrong order. Email or ring us before you fill in the form: we reply within 24 business hours.
- Email: info@gadgerz-shoppy.com
- Telephone: +44 7311115482, Monday to Friday 9:00 to 18:00 UK time (10:00 to 19:00 in Italy)
- Contact form: Contact Us
- Seller: Scalefuel Ads Ltd, company number 15697275, registered office 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
The full terms are on our Terms and Conditions, Payment Methods, Delivery Policy, Refund Policy and Privacy Policy pages. To make a complaint, email info@gadgerz-shoppy.com: we log it and reply in writing within 24 business hours.
Last updated: 21 September 2026