Delivery times and costs
This page explains where your parcel starts from, what delivery costs, how many days it takes and what we do if something goes wrong. It is the same information you see before you confirm your order. If anything here does not add up, email us at info@gadgerz-shoppy.com before you order.
At a glance
- We deliver to Italy, Spain, Poland and the United Kingdom.
- We prepare your parcel within 1-2 business days of your order being confirmed.
- The carrier delivers within 1-3 business days: the same time in Italy, Spain, Poland and the United Kingdom.
- In practice: you receive your order within 2-5 business days of confirmation.
- For now, payment is cash on delivery: you pay the courier when the parcel arrives. You pay nothing beforehand.
- Longstop delivery date: 30 days from the confirmation of your order. If we miss it, you have the right to cancel.
- Until the parcel is physically in your hands, the risk is ours: if it is lost or arrives broken, we sort it out.
Where we deliver: Italy, Spain, Poland and the United Kingdom
We deliver to four countries: Italy, Spain, Poland and the United Kingdom. We do not ship outside those countries, not even for an extra charge.
We deliver only to complete street addresses where somebody can take the parcel in and sign for it. We need the street name and number, the postcode, the town and a working phone number: the carrier uses the phone number to let you know it is coming and to find you. An order without a valid phone number stays put until we manage to reach you.
We do not deliver to PO boxes, poste restante, generic collection points without a street address, military postal addresses or temporary forwarding addresses.
Where parcels are dispatched from, and which carriers we use
Products are dispatched from our warehouse in Italy. If an order ever had to leave from somewhere else, we would tell you when we confirm the order, before the parcel moves.
Delivery is handled by express carriers:
| Delivery country | Carrier | Delivery |
|---|---|---|
| Italy | DHL or BRT | To the address given, signed for |
| Spain | A local express carrier | To the address given, signed for |
| Poland | A local express carrier | To the address given, signed for |
| United Kingdom | A local express carrier | To the address given, signed for |
What the courier does at the door, and what it does not do
- Delivers the parcel to the address you gave us and asks you to sign for it.
- Collects the amount due: for now the only payment method is cash on delivery, so the courier always takes payment at the door.
- Does not assemble or install anything: vacuum cleaners, robot vacuums, kitchen appliances and garden tools arrive boxed.
- Does not take away your old appliance and does not remove the packaging.
- Is not authorised to open the parcel on your behalf.
Shipping costs, country by country
The amounts below are what you actually pay. They are final, all taxes included, and nothing is added afterwards. You also see the exact cost before you confirm your order.
| Country | Shipping cost | Free shipping from |
|---|---|---|
| Italy | EUR 5.90 | EUR 39 |
| Spain | EUR 5.90 | EUR 39 |
| Poland | EUR 5.90 (the equivalent in zloty is shown when you order) | EUR 39 (the equivalent in zloty) |
| United Kingdom | EUR 5.90 (the equivalent in pounds is shown when you order) | EUR 39 (the equivalent in pounds) |
Shipping is charged once per order, not per product: if you buy two items in the same order, you pay for shipping once.
Because you pay when the parcel arrives, you might expect a cash-on-delivery surcharge on top of the shipping cost. There is none. The details are in the Paying on delivery chapter.
How long it takes: preparation and transit
The total time is two different periods added together. We keep them separate because they depend on two different things: the first is down to us, the second is down to the carrier.
- Preparation time (handling): how long we take to check the product, box it and hand it to the carrier.
- Transit time: how long the carrier takes to bring it to you, counting from the moment the parcel is dispatched.
| Country | Preparation | Transit | Indicative total |
|---|---|---|---|
| Italy | 1-2 business days | 1-3 business days | You receive your order within 2-5 business days of confirmation |
| Spain | 1-2 business days | 1-3 business days | You receive your order within 2-5 business days of confirmation |
| Poland | 1-2 business days | 1-3 business days | You receive your order within 2-5 business days of confirmation |
| United Kingdom | 1-2 business days | 1-3 business days | You receive your order within 2-5 business days of confirmation |
When the clock starts
- Counting starts from the confirmation of your order, not from the moment you send the form. At present we call you back after your request to confirm the product, the address and the quantity: the days run from that confirmation.
- Orders confirmed after 14:00 go into preparation on the next business day.
- Business days means Monday to Friday. Saturdays, Sundays and public holidays do not count, either for us or for the carrier.
- At peak times (Christmas, sales, Black Friday) the carrier can take a few days longer. When that happens we write and tell you. We do not leave you to find out.
Delivery restrictions: islands, hard-to-reach areas, addresses we cannot serve
In some areas the carrier takes longer, charges a supplement or does not go at all. We set them out here, before you order, so you do not discover them afterwards.
| Area | What changes |
|---|---|
| Italy: smaller islands, mountain locations, areas the carrier classes as hard to reach, Livigno and Campione d’Italia | For islands and remote areas delivery may take 1-2 extra business days; any additional cost is always shown before the order is confirmed |
| Spain: the Balearic Islands, the Canary Islands, Ceuta and Melilla | For islands (the Balearics, the Canaries) and remote areas delivery may take 1-2 extra business days; any additional cost is always shown before the order is confirmed |
| Poland: locations outside the towns the carrier serves daily | For remote areas delivery may take 1-2 extra business days; any additional cost is always shown before the order is confirmed |
| United Kingdom: the Scottish Highlands and Scottish islands, the Isle of Man, the Channel Islands, Northern Ireland | For the Highlands, the Scottish islands and other remote areas delivery may take 1-2 extra business days; any additional cost is always shown before the order is confirmed |
If your address falls in one of these areas and delivery is not possible, we cancel the order and charge you nothing. With cash on delivery you have paid nothing up front, so there is no amount left outstanding. We do not send out a parcel we know will not arrive.
If in doubt, ask first: email info@gadgerz-shoppy.com with your postcode and we will tell you whether we deliver, in how many days and at what cost.
The longstop delivery date, and what you can do if we miss our times
The times in the table are the normal ones. The longstop date is something else: we deliver within 30 days of the order being confirmed, whatever happens. For orders in the United Kingdom that limit is set by section 28 of the Consumer Rights Act 2015, and consumer law in Italy, Spain and Poland sets the same 30-day limit. It always applies, even where it is not written down.
If we miss our times, here is what you can do, in this order:
- Write to us. Send an email to info@gadgerz-shoppy.com with your order number. We reply within 24 business hours and tell you where the parcel is.
- Give us a new deadline. You can set us a reasonable further period, in writing, to deliver.
- Cancel the order. If we fail to deliver within that further period as well, you can treat the contract as at an end and we refund everything you have paid, shipping included, without undue delay.
If the delivery date was essential to you (a present for a particular date, for instance) and you told us so before ordering, or if we have told you we will not be delivering, you do not have to give us a further period: you can cancel straight away and ask for your money back.
With cash on delivery you have paid nothing until the parcel reaches you, so cancelling costs you nothing.
Damaged, lost or undelivered parcels
The rule is simple: until the parcel is physically in your hands, the risk is ours. If the carrier loses it, breaks it or hands it to somebody else, that is our problem, not yours. For orders in the United Kingdom this is section 29 of the Consumer Rights Act 2015, and consumer law in Italy, Spain and Poland places the risk on the seller in the same way. It is how we work anyway. You do not have to chase the carrier: write to us.
If the parcel arrives visibly damaged
- Look at the box before you sign: torn cardboard, damp, crushed corners, tape that has been redone.
- You can refuse the parcel, or sign the courier’s paperwork as “received damaged, unchecked”. Noting it helps us open a claim against the carrier, but it is not a condition of your rights against us: if the product is damaged we put it right either way.
- Take two or three photos: the outer packaging, the label, the product.
- Email info@gadgerz-shoppy.com with the photos and your order number. We reply within 24 business hours.
If the damage only shows once you open the box, that is fine too: write to us as soon as you notice, with photos. We do not ask you to have written anything on the courier’s paperwork.
If the parcel does not arrive
- If tracking has stalled, or says “delivered” when nothing has reached you, write to us within a few days: the sooner you tell us, the easier it is to work out what happened.
- We open the investigation with the carrier ourselves. An investigation takes up to 10 business days; we keep you updated while it runs, not just at the end.
- If the parcel is confirmed lost, you choose: we send the product again or we refund you in full, shipping included.
In all of these cases you keep your statutory rights. Goods must be of satisfactory quality, fit for purpose and as described under the Consumer Rights Act 2015, and you keep your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you order from Italy, Spain or Poland, the consumer protection of your own country gives you equivalent rights, and it applies alongside this. Both are set out in our refund policy.
Nobody home, parcels held at the depot, refused parcels
If you are not at home
The courier leaves a card and normally tries again the next business day. After the attempts it allows, the parcel is held at the carrier’s depot.
Parcels held at the depot
- The parcel is held for 5 business days.
- During that time you can collect it from the depot, or ask us to have delivery attempted again, including to a different address in the same country.
- If you do not collect it within that period, the parcel goes back to where it came from and the order is cancelled.
To get a held parcel moving again we need two things: your order number and the address or the day on which you want to receive it. Email info@gadgerz-shoppy.com or call +44 7311115482 (Monday to Friday, 9:00-18:00 UK time, 10:00-19:00 Central European Time).
If you refuse the parcel
- If you refuse the parcel you pay the courier nothing: the order is cancelled and the parcel comes back to us. As you paid nothing up front, there is no refund to make.
- Let us know by email when you refuse a delivery: we close the file straight away and confirm in writing that nothing is outstanding on your side.
- Refusing a parcel is not a substitute for the returns procedure: if you have already received the parcel and want to send it back, follow the refund policy.
How to check where your order is
- Confirmation. After your request we contact you to confirm the product, the address and the quantity.
- Preparation. We check the product, box it and hand it to the carrier.
- Dispatch. When the parcel is dispatched we send you the tracking number by email. If you gave us a mobile number, you also get the carrier’s notification.
- Delivery. The courier delivers to the address given and asks you to sign.
You follow the number on the carrier’s own website, using the tracking link you receive by email or SMS as soon as the parcel leaves us. If tracking has not moved for two business days, do not wait: write to us.
No emails from us? Check your spam folder, then email info@gadgerz-shoppy.com with the first name, surname and phone number used on the order: we will find the order and send everything again.
Paying on delivery: the exact amount to have ready
For now the only way to pay is cash on delivery: you pay the courier, at your door, when the parcel arrives. You pay nothing before then and we never ask you for card details.
The amount to have ready is the sum of three items:
| Item | Amount |
|---|---|
| Price of the products ordered | The price shown on the product page, confirmed when you order |
| Shipping | See the cost table for your country |
| Cash-on-delivery surcharge | None: paying on delivery is free |
We tell you the exact total and confirm it before the parcel is dispatched: that is the figure to have ready, and it does not change at the door.
- The courier accepts cash, or payment by card using the courier’s card reader.
- Have the exact amount ready. The courier may not carry change.
- The courier collects on our behalf and gives you a receipt. Keep it.
- You pay when the sealed parcel is handed over: you can inspect the packaging, but you cannot try the product before paying. If the product then turns out not to suit you, your right to cancel and your statutory rights over faulty goods both apply, as explained in the refund policy.
Have a question about a delivery?
Email info@gadgerz-shoppy.com or call +44 7311115482 (Monday to Friday, 9:00-18:00 UK time, 10:00-19:00 Central European Time). We answer emails within 24 business hours. Always quote your order number, your name and your postcode: that way we find the parcel first time.
To make a formal complaint about a delivery, email info@gadgerz-shoppy.com with the subject line “Delivery complaint” and a description of the problem. We acknowledge receipt within 2 business days and give you a written, reasoned answer within 14 days. If the check takes longer, we still write to you inside those 14 days to tell you where things stand.
The seller, and the party responsible for delivery, is SCALEFUEL ADS LTD, a private company limited by shares registered in England and Wales under company number 15697275. Gadgerz Shop is its trading name. The general terms of sale are in our terms and conditions; all our contact details are on the contact us page.
Last updated: 21 September 2026