Contact us
There are people behind this website, not just a form. You can email us, call us, or fill in the contact form on this page. You do not need to register and you do not need an account.
If you are in a hurry, the phone is the quickest way during opening hours. If you would rather have everything in writing, send us an email: you keep a record of the conversation and we answer with the same care.
Email us: info@gadgerz-shoppy.com
Email address: info@gadgerz-shoppy.com
You can click the address to open your email app, or copy and paste it wherever you prefer. It works on a computer, a tablet and a phone.
We reply within 24 business hours. If you write to us on a Friday afternoon, at the weekend or on a bank holiday, you will hear from us on the next business day.
Email us about:
- information about a product before you order it (sizes, materials, use, compatibility);
- the status of an order you have already placed;
- changing or cancelling an order that has not been dispatched yet;
- returns, cancellations or refunds;
- an item that arrived damaged, incomplete or different from what you ordered;
- requests about your personal data (access, correction, erasure);
- formal complaints.
This is the shop’s only official email address. If you receive a message claiming to be from us but sent from a different address, do not reply to it: forward it to info@gadgerz-shoppy.com.
Call us: +44 7311115482, at standard rates
Phone: +44 7311115482
This is a standard-rate number: it costs you the same as any ordinary call to a landline or mobile, depending on your provider’s plan. It is not a premium-rate number, there is no extra charge or connection fee.
On the phone we can help you choose a product, check where your delivery has got to and start a return. If your query is about a refund or a complaint, we will ask you to follow up by email as well, so that what we agreed is on record.
If you call outside our hours, or the lines are busy, try again later or email info@gadgerz-shoppy.com with your number and when you would like to be called: we will ring you back during customer service hours.
Customer service hours and how quickly we reply
| Channel | When we are available | Response time |
|---|---|---|
| Phone +44 7311115482 | Monday to Friday, 9:00-18:00 UK time (10:00-19:00 in Italy) | Straight away, if the line is free |
| Email info@gadgerz-shoppy.com | Every day, always open | Within 24 business hours |
| Contact form | Every day, always open | Within 24 business hours |
| Formal complaint | By email | Acknowledged within 2 business days, full reply within 14 days |
The hours shown (Monday to Friday, 9:00-18:00) are UK time, which is 10:00-19:00 in Italy. Outside those hours, and on bank holidays, the phone is not staffed: anything that reaches us then is dealt with on the next business day.
Registered office: Scalefuel Ads Ltd, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
The online shop gadgerz-shoppy.com is run by:
- Registered name: Scalefuel Ads Ltd
- Company number: 15697275
- Country of registration: United Kingdom (England and Wales)
- Registered office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
- Email: info@gadgerz-shoppy.com
- Phone: +44 7311115482
Scalefuel Ads Ltd is a private company limited by shares, registered in England and Wales. Gadgerz-Shoppy is a British brand: the company behind the shop is registered in the United Kingdom and is directly responsible for sales to every country we ship to.
The same details appear in the site footer and in our terms of sale. If you spot a difference anywhere, tell us: we want them to be identical everywhere.
Contact and return instructions:
- Please contact us by email at info@gadgerz-shoppy.com. Returns go to the address we give in our return instructions.
- Contact us before sending a return: we will email you the address and packing instructions.
Contact form
The form is one more way to reach us, not the only one. If you prefer, you can always use the email address or the phone number above.
Ask us about a product. Choose the product, tick what you would like to know and we will reply by email.
The contact form asks for your name, email, “Which product is your question about?” (preselected from the product page), “What would you like to know?” (checkboxes), telephone (optional), order number (optional) and message. We collect your delivery address only when you confirm an order by email. See our privacy policy for how we use these details.
What happens after you send it:
- You see a message on screen confirming that it has been sent.
- Your message arrives in the same inbox, info@gadgerz-shoppy.com.
- We reply within 24 business hours to the email address you gave us. Please check your spam folder too.
We use the details you enter only to answer you and handle your request. We do not sell them to anyone. The full details are in our Privacy policy.
Already placed an order? What to tell us so we can answer straight away
To save you writing to us two or three times, please include these details in your first message:
| What to give us | Why we need it |
|---|---|
| The name used on the order | To find your file |
| The email address given on the order | It is the address we use to find your order and reply to you |
| The order number, if you have received one | We can find it immediately |
| The date you placed the order | To see where the shipment has got to |
| The product name and quantity | To check what was picked and packed |
| Photos, if the item arrived damaged or is the wrong one | So we can open the case at once, with no extra steps |
To enquire about a product, use the contact form on this page, where the product can be preselected, or email us. We reply by email with the price, the delivery charge, the delivery time, the payment methods available for that order and when payment is due. No payment is taken on the website; how to pay is agreed by email before the order is confirmed. An order exists only when you accept our confirmation email in writing. Nothing is payable until you accept our written confirmation. We charge no fee for any payment method. Cash on delivery is available only where a specific product page says so. We never ask for your card details, either by phone or by email.
For the full rules on timings, delivery, returns and refunds, everything is here: Delivery policy, Refund policy and Terms and conditions.
Want to make a formal complaint? Here is how it works
A formal complaint is the right step when a problem has not been sorted out through the usual messages to customer service. This is the procedure:
- Email info@gadgerz-shoppy.com with the word COMPLAINT in the subject line.
- Set out what happened, in order: what you ordered, when, what went wrong, what you have already written to us, and what you are asking for (a replacement, a refund, something else). Attach photos or documents if you have them.
- You get an acknowledgement within 2 business days, with your case reference.
- You get a reasoned reply within 14 days of the date of the complaint. If we need longer to look into it, we will still write to you within those 14 days to explain where we have got to and when you will have our final answer.
- If our reply does not satisfy you, you can ask us to review it by replying to the same email. This does not affect your statutory rights: you can also go to a consumer advice organisation or to the competent authority in your country.
We keep complaint correspondence so that we can reconstruct it if needed. Please keep the emails we exchange too, if you can.
The full procedure, with the forms and the review stages, is on our Complaints page.
Before you write: the answers most people are looking for
- How do I pay? How to pay is agreed by email before the order is confirmed. No payment is taken on the website. All the details are on our Payment methods page.
- How much is delivery and how long does it take? It is all explained in our Delivery policy.
- Can I change my mind after delivery? Yes. You have 14 days from the day you receive the goods to exercise your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. How to do it, and the exceptions, are in our Refund policy; you can also use the model cancellation form.
- My item arrived broken or does not work. Write to us as soon as you notice, attaching a photo. Under the Consumer Rights Act 2015 the goods we sell must be of satisfactory quality, fit for purpose and as described; if they are not, you have statutory rights, which can include a repair, a replacement or a refund. UK law does not set a fixed two-year window: you can act within the ordinary limitation periods. If you are buying from the European Union, the equivalent statutory guarantee runs for at least two years from delivery: two years in Italy, three years in Spain, and no less than two years in the other EU countries. Telling us straight away helps us put things right faster; it does not cost you the right. The country-by-country periods are on our Warranty and product safety page; return timings and the procedure are in the Refund policy.
- I want to know what data you hold about me. Email info@gadgerz-shoppy.com: the procedure is in our Privacy policy. If you are not happy with how we handle your request, you can complain to the Information Commissioner’s Office (ICO) in the UK, or to the data protection authority in your own country.
- I want to change my cookie preferences. You can reopen the cookie panel from the link in the footer or on our Cookie policy page.
How we contact you (and what we will never ask for)
We only ever write from info@gadgerz-shoppy.com, and we only ever call from +44 7311115482 or from a courier’s number to arrange your delivery.
We will never ask you for:
- your full card number, its expiry date or its security code;
- your online banking credentials or the codes your bank sends you by text;
- payment by top-up, prepaid voucher or bank transfer to a personal account;
- copies of documents that have nothing to do with your request.
If somebody does any of this in our name, it is not us. Stop, and email info@gadgerz-shoppy.com: we will check it for you.
In short
- Email: info@gadgerz-shoppy.com — reply within 24 business hours
- Phone: +44 7311115482 — standard rate, Monday to Friday, 9:00-18:00 UK time (10:00-19:00 in Italy)
- Registered office: Scalefuel Ads Ltd, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
- Complaints: email with COMPLAINT in the subject line, reasoned reply within 14 days
Last updated: 26 September 2026.